Miriam’s Cat Care Policies
Effective 06/29/2026
Before booking, please read through these policies thoroughly and reach out with any questions.
By booking with me, you agree to the terms outlined below.
I. Meet and Greet
I offer one complimentary meet and greet/key exchange at your home before the first booking occurs. This is required for first-time clients and is available for repeat clients (for a fee). At this meeting, please be prepared to show me where anything pertinent to caring for you cat(s) is located, including their food, water, litterbox, medicines, treats, hiding spots, and toys. At this time, I will also take keys needed for your home. If you need to meet before or after each booking to hand off keys, there is an additional fee.
II. Making Requests
All requests must be submitted via the booking request form on miriamscatcare.com. For last-minute requests (within 72 hours), feel free to reach out via text or email IN ADDITION to completing the booking form. I cannot fulfill requests that do not have a completed booking request form AND client information form. Please ensure that your client information form is up-to-date and that you either inform me of updates or fill out a new form if anything changes.
III. Rates and Fees
Rates for one cat are as follows (effective 06/14/2026)
Drop-In Visits: 30 minutes: $35 | 45 minutes: $50 | 60 minutes: $63 |
Extended Care: 2 hours: $100 | +$40 for hours 3-4 | +$35 for hours 5-6 | +$30 for hours 7-8
+$5 per additional cat per visit | +$15 per visit on a holiday | +$10 per visit +/-2 days of a holiday
IV. Payments
Payments are prior to or at the time of the first date of the booking. Invoices with all charges will be sent via email in a timely fashion. If payment is not received in full by the end of the first visit, remaining visits will not be completed until payment is sent.
V. Cancelation Policy
If bookings are canceled by 12pm one week before the first scheduled visit, there will be no charge for the visits unless a meet and greet has occurred. If we had a meet and greet but you cancel more than a week before the booking begins, there is a charge of $50. If the booking is canceled within one week of the first visit or after the booking has started, you will receive either 1) a cash refund worth 33% of the base cost of the uncompleted visits OR 2) a credit towards your next booking worth 50% of the base cost of the uncompleted visits. Holiday surcharges and key fees are non-refundable.
VI. Minimum Visit Frequency
I only accept bookings that occur at least once every 24 hours to ensure the safety of your pet(s) and your home.
VII. Home entry and keys
To avoid extra fees on your end, my preference is to have a set of your keys on file with me. They are securely stored in a lockbox and can be returned at any point when needed. Options for handling keys after the visit:
1. I keep your keys which will be securely stored in a lockbox (no fee).
2. You can come pick the keys at my home (19th/Lawton in the Sunset) (no fee).
3. I will return the key to you after the booking is complete (additional fee).
4. I can leave the keys somewhere at your home where they are still accessible to me, but are secure, like a lockbox (no fee).
I cannot leave your keys somewhere inaccessible to me after the booking ends until you have returned. Due to last-minute emergencies, delayed travel plans, and liability, I need to be able to access your home if you do not return on time.
VIII. Undisclosed or unexpected aggression
I am unable to accept bookings for cats who are known to have aggressive tendencies. If you book knowing that your cat is aggressive with unfamiliar people or they show those tendencies for the first time during my visits, then visits will last only as long as necessary for essential tasks (food, water, litter, and proof of life) regardless of the visit length booked.
IX. Supply Shortage
Please ensure that you have enough of everything that your pet needs before the booking begins. If food, litter, medicines, or anything else that is essential for your pet’s wellbeing runs out during visits and I need to replenish it, you will incur a charge of $25 plus the cost of the items purchased.
X. Client Referral Program
I am happy to offer 10% off your next booking every time someone that you refer to Miriam’s Cat Care completes their first booking!